Privacy policy

At SoleBrace®, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://solebrace.com or interact with us.

1. Information We Collect

We collect information to process orders, improve your experience, and provide customer support. This includes:

  • Personal Information: Name, email address, shipping address, phone number, and payment details.
  • Order Information: Product details, transaction history, and purchase preferences.
  • Device & Usage Data: IP address, browser type, time zone, pages viewed, and how you interact with our site.

2. How We Use Your Information

We use the information to:

  • Process and fulfill your orders
  • Communicate with you (order confirmations, shipping updates, support)
  • Improve our website and product offerings
  • Comply with legal obligations
  • Send marketing communications (you can opt out anytime)

3. Sharing Your Information

We do not sell your personal data.

We only share your data with trusted third-party providers that help us operate our business, including:

  • Payment processors (e.g., Shopify Payments)
  • Shipping and logistics partners
  • Email and customer support platforms
  • Analytics tools (e.g., Google Analytics)

These providers are bound by strict confidentiality and data protection obligations.

4. Data Security

We implement industry-standard security measures to protect your information. While no method is 100% secure, we work hard to safeguard your data and monitor for vulnerabilities.

5. Your Rights

You have the right to:

  • Access or request a copy of your personal data
  • Update or correct your information
  • Request deletion of your data (unless legally required to retain it)
  • Opt out of marketing communications at any time

To make a request, contact us at support@solebrace.com.

6. Cookies

We use cookies to enhance your experience, track site performance, and serve relevant ads. You can disable cookies in your browser settings, but this may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

8. Contact Us

For questions about this policy or your personal data, please contact:
Email: support@solebrace.com